The Finnish Competition and Consumer Authority
Alternative name FCCA
Wellfunctioning markets, more informed consumers
The Finnish Competition and Consumer Authority ensures as fair and efficient market performance as possible for the benefit of the national economy and consumers.
The Consumer Ombudsman, who works in conjunction with the FCCA, enforces compliance with consumer protection legislation, with particular focus on marketing and contract terms. The FCCA provides consumers and companies with information and instructions that prevent problems in advance.
The FCCA intervenes in cartels and mergers to avoid detriment to customers, such as higher prices or poorer quality. The FCCA also ensures that public bodies do not exploit unfair competitive advantages arising from their position in their business, thus crowding out their more efficient competitors in the market or preventing market renewal. The FCCA additionally ensures that our common tax revenue is used as efficiently as possible by monitoring that public procurement is subjected to transparent and equitable competitive tendering.
FCCA’s versatile expertise is based on research and market knowledge. Supported by our analyses, decision-makers are able to take into account the impacts of different policies on market performance and the position of consumers and companies.
What services can I get?
- The Finnish Competition and Consumer Authority
Advice in cross-border consumer issuesThe Finnish Competition and Consumer Authority
ServiceNationwidePublic serviceThe European Consumer Centre Finland (ECCF) assists consumers in problem situations related to cross-border trade. - The Finnish Competition and Consumer Authority
Consumer adviceThe Finnish Competition and Consumer Authority
ServiceNationwidePublic serviceConsumer Advisory Service provides information on consumer rights, and mediation assistance in disputes between consumers and businesses. - The Finnish Competition and Consumer Authority
Consumer Advisory Service (for businesses)The Finnish Competition and Consumer Authority
ServiceNationwidePublic serviceThe Consumer Advisory Service is a service that provides information on consumer rights and assistance in resolving disputes. - The Finnish Competition and Consumer Authority
Leave a cartel and get immunity from penalty paymentsThe Finnish Competition and Consumer Authority
ServiceNationwidePublic serviceAn undertaking participating in a cartel may be granted an exemption from or discount on the penalty payment if it reveals a cartel to the FCCA. - The Finnish Competition and Consumer Authority
Making a report to the Consumer OmbudsmanThe Finnish Competition and Consumer Authority
ServiceNationwidePublic serviceYou can tip off the Consumer Ombudsman about improper marketing or unfair terms of agreement. - The Finnish Competition and Consumer Authority
Monitoring the display of pricing informationThe Finnish Competition and Consumer Authority
Permit or other obligationNationwide except the Åland IslandsPublic serviceThe Consumer Ombudsman and the Regional State Administrative Agencies monitor the pricing information of consumer products in marketing. - The Finnish Competition and Consumer Authority
Registration of travel service combination providers obligated to lodge a securityThe Finnish Competition and Consumer Authority
Permit or other obligationNationwidePublic serviceInstructions for travel service combination providers, which are obligated to lodge a security and register in the FCCA travel guarantee register. - The Finnish Competition and Consumer Authority
Submit a tip about a cartel or other restriction of competitionThe Finnish Competition and Consumer Authority
ServiceNationwidePublic serviceIf you suspect a cartel or some other restriction of competition, you can submit a tip to the Finnish Competition and Consumer Authority. - The Finnish Competition and Consumer Authority
Submitting a request for action concerning competitive neutralityThe Finnish Competition and Consumer Authority
ServiceNationwidePublic serviceThe FCCA investigates whether the competitive conditions between public and private sector business activities are neutral. - The Finnish Competition and Consumer Authority
The Complaint AssistantThe Finnish Competition and Consumer Authority
ServiceNationwidePublic serviceThe Complaint Assistant helps you draw up a written complaint to the trader. - The Finnish Competition and Consumer Authority
To submit a complaint for action about a suspected illegal restriction of competitionThe Finnish Competition and Consumer Authority
ServiceNationwidePublic serviceYou can submit a complaint to the FCCA about a suspected cartel or some other illegal restriction of competition. - The Finnish Competition and Consumer Authority
You can use the register of package travel agencies to ensure travel agency's reliabilityThe Finnish Competition and Consumer Authority
ServiceNationwidePublic serviceWhen buying a package tour, the buyer can check in the FCCA’s register of package travel agencies that a security has been lodged by the travel agency
See more service channels by this organization
- The Finnish Competition and Consumer Authority
Consumer Advisory Service’s online formThe Finnish Competition and Consumer Authority
E-serviceNationwideGo to the e-service Consumer Advisory Service’s online formOpens in a new window.You can contact the consumer advisor by online form. - The Finnish Competition and Consumer Authority
Registration in the Finnish Competition and Consumer Authority (FCCA) travel guarantee register.The Finnish Competition and Consumer Authority
E-serviceNationwideGo to the e-service Registration in the Finnish Competition and Consumer Authority (FCCA) travel guarantee register.Opens in a new window.Instructions for travel service combination providers which are obligated to lodge a security.Monday-Wednesday 10.00–12.00 - The Finnish Competition and Consumer Authority
Report restrictive trade practices and cartelsThe Finnish Competition and Consumer Authority
E-serviceNationwideGo to the e-service Report restrictive trade practices and cartelsOpens in a new window.You can submit a tip (also anonymously) to the FCCA, if you suspect a cartel or other competition restriction.Monday-Friday 8.00–16.15 - The Finnish Competition and Consumer Authority
Submit a notification to the Consumer Ombudsman (in Finnish and Swedish)The Finnish Competition and Consumer Authority
E-serviceNationwideGo to the e-service Submit a notification to the Consumer Ombudsman (in Finnish and Swedish)Opens in a new window.Report improper marketing or unfair terms of agreement. - The Finnish Competition and Consumer Authority
The Complaint AssistantThe Finnish Competition and Consumer Authority
E-serviceNationwideGo to the e-service The Complaint AssistantOpens in a new window.The Complaint Assistant helps you draw up a written complaint to the trader.
- The Finnish Competition and Consumer Authority
Consumer Advisory Service’s call serviceThe Finnish Competition and Consumer Authority
Telephone serviceNationwideConsumer Advisory Service provides information on consumer rights, and mediation assistance in disputes between consumers and businesses.Service timesMonday-Wednesday 9.00–12.00Thursday 12.00–15.00Friday 9.00–12.00Telephone:+358 2955053050(local/mobile network fee) - The Finnish Competition and Consumer Authority
Telephone counselling in problem situations related to cross-border tradeThe Finnish Competition and Consumer Authority
Telephone serviceNationwideIf necessary, you can call us, when you need advice or arbitration assistance in problem situations related to cross-border trade.Monday-Thursday 9.00–12.00Telephone:+358 295053090(local/mobile network fee)
- The Finnish Competition and Consumer Authority
Consumer education on FCCA websiteThe Finnish Competition and Consumer Authority
WebsiteNationwideGo to the website Consumer education on FCCA websiteOpens in a new window.The FCCA website has its own Consumer Education section, which provides teachers with information on consumer education - The Finnish Competition and Consumer Authority
Consumer legislation advice for businessesThe Finnish Competition and Consumer Authority
WebsiteNationwideGo to the website Consumer legislation advice for businessesOpens in a new window.Consumer rights advisors can assist businesses in disputes between the business and a consumer and on consumer legislation enquiries. - The Finnish Competition and Consumer Authority
Consumer protection – facts and adviceThe Finnish Competition and Consumer Authority
WebsiteNationwideGo to the website Consumer protection – facts and adviceOpens in a new window.Information on consumer protection. - The Finnish Competition and Consumer Authority
For more information on cross-border consumer issues, visit the ECC websiteThe Finnish Competition and Consumer Authority
WebsiteNationwideGo to the website For more information on cross-border consumer issues, visit the ECC websiteOpens in a new window.The European Consumer Centre Finland website provides information on issues and consumer rights related to cross-border trade. - The Finnish Competition and Consumer Authority
How to make a complaint concerning an illegal restriction of competitionThe Finnish Competition and Consumer Authority
WebsiteNationwideGo to the website How to make a complaint concerning an illegal restriction of competitionOpens in a new window.You can submit a complaint concerning a suspected cartel or other illegal restriction of competition by following our instructions online. - The Finnish Competition and Consumer Authority
The Complaint AssistantThe Finnish Competition and Consumer Authority
WebsiteNationwideGo to the website The Complaint AssistantOpens in a new window.The Complaint Assistant helps you draw up a written complaint to the trader. - The Finnish Competition and Consumer Authority
Travel service combination provider obligation to lodge a security and reporting.The Finnish Competition and Consumer Authority
WebsiteNationwideGo to the website Travel service combination provider obligation to lodge a security and reporting.Opens in a new window.Registration in the Register of travel service combination providers obligated to provide a guarantee and reporting to the FCCA. - The Finnish Competition and Consumer Authority
You can use the online register of package travel agencies to ensure the travel agency's reliabilityThe Finnish Competition and Consumer Authority
WebsiteNationwideGo to the website You can use the online register of package travel agencies to ensure the travel agency's reliabilityOpens in a new window.The register of package travel agencies, where you can check the reliability of a travel agency, can be found on the FCCA website.
Address
Lintulahdenkuja 2
00530 Helsinki
Organisation identification data
Business ID: 2502067-3
Electronic invoicing details
Electronic invoicing address (EDI code):003725020673
Intermediator code:
E204503
Website
The Finnish Competition and Consumer Authority
www.kkv.fi/enOpens in a new window.
Postal address
Box 5
00531 Helsinki