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Responsible for the service The Finnish Competition and Consumer Authority

The Complaint Assistant

  • Service
  • Nationwide
  • Public service

The Complaint Assistant helps you draw up a written complaint that you can send to the trader. The Complaint Assistant will first ask you for information that can be useful in resolving your issue.

You need to send your complaint to the seller yourself. The complaint assistant is simply a tool and cannot file your complaint on your behalf.

Do the following

Do the following in relation to the consumer complaint you just filled in:

  1. Send the complaint first to the company/seller whom the complaint concerns. You need to send your complaint to the seller yourself.
  2. Try to negotiate suitable compensation or another solution with the company.
  3. If you cannot achieve the outcome you are seeking, you may contact the Local Register Offices' Consumer Advisory Service free of charge.

To whom and on what terms

The service is free of charge.

Basic information

The service is provided byThe Finnish Competition and Consumer Authority
Responsible for the serviceThe Finnish Competition and Consumer Authority
Area Whole Finland
Available languagesFinnish, Swedish, English
Text edited by: The Finnish Competition and Consumer Authority
Updated: 8/3/2022