The ECCF disseminates information on consumer issues related to cross-border trade. The Centre gives advice on product ordering, payment and returns, and other transaction problem situations, when you buy products or order services outside Finland, in another EU Member State, Norway or Iceland. The ECCF focuses on individual consumer dispute cases with an aim to reach a decent compromise. The ECCF ...
If your complaint concerns a Finnish company or a company operating in a country outside the EU area (such as Switzerland, China, Thailand or the U.S.), please contact the Consumer Advisory Services of the Finnish Competition and Consumer Authority.
The European Consumer Centre Finland can only assist in problem situations, where the purchases or orders have been made outside Finland, in another EU Member State, Norway or Iceland.