Making a report to the Consumer Ombudsman
- Public service
You can report an issue to the Consumer Ombudsman about improper marketing or unfair terms of agreement. These reports are filed in the Finnish Competition and Consumer Authority’s database and are used in the supervisory work of the Consumer Ombudsman. Individual responses are not sent to the reports.
The Consumer Ombudsman does not primarily resolve individual disputes where the consumer is seeking reimbursement for an error with a product or service. If consumers or companies disagree about an individual matter, the nationwide Consumer Advisory Service (www.kuluttajaneuvonta.fi) offers clear rules for all parties and helps to find solutions.
To whom and on what terms
Anyone can report a matter concerning the legal position of consumers to the Consumer Ombudsman. Such a report can be submitted under your own name and contact details, or anonymously.
The Consumer Ombudsman selects the themes for monitoring that have the greatest significance for consumers or which can be assumed to be common problems for consumers. The Consumer Ombudsman’s supervision specifically targets the legal compliance of marketing, contract terms and condition, and collection of debts.
The primary goal of the Consumer Ombudsman activities is to influence the business that is non-compliant with the law to cease such activities or alter them voluntarily.
The service is free of charge.