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Responsible for the service The Finnish Competition and Consumer Authority

You can use the register of package travel agencies to ensure travel agency's reliability

  • Service
  • Nationwide
  • Public service

The Finnish Competition and Consumer Authority (FCCA) is tasked with securing the claims of travellers if the travel agency goes bankrupt. The tour operator is responsible for ensuring that the security lodged for a package tour is always sufficient so that, in case of bankruptcy, it will ensure, for example:

  • the return transportation of travellers
  • accommodation of travellers at the destination until return transportation
  • advance payments made by consumers

The information on the security lodged by a travel agency can be checked on the register available on the FCCA website.

Do the following

You can use the online register of package travel agencies to ensure the travel agency's reliability.

To whom and on what terms

The service only concerns consumers who have bought a package travel tour. If the trip has been bought from a travel agency that is not included in the register of package travel agencies maintained by the Finnish Competition and Consumer Authority, in case of bankruptcy, the buyer will not receive compensation from securities lodged.

The service is free of charge.

Basic information

The service is provided byThe Finnish Competition and Consumer Authority
Responsible for the serviceThe Finnish Competition and Consumer Authority
Area Whole Finland
Available languagesEnglish, Swedish, Finnish
Text edited by: The Finnish Competition and Consumer Authority
Updated: 3/20/2020