Frequently asked questions about Messages

Yes, you can. Once you have logged in to Suomi.fi Messages in the Suomi.fi  Web Service, your current email address will be displayed on Messages' Settings page. You may change this email address.

In the Suomi.fi mobile application, you can change your email address under "Message notification" in the settings.

Please note that you will need to confirm your email again to change your email.

How to change your e-mail address in the Suomi.fi Messages (video).Opens in a new window.

No, you cannot make choices concerning individual organisations in Suomi.fi Messages. Consent applies to all the organisations that have joined the Messages service. 

Possible reasons for why you have not received a notification of a new Suomi.fi message to your email:

• You may not have checked the content of all your email folders carefully enough.
• You may have accidentally deleted an email notification.
• The notification email may have ended up in your spam folder, which was emptied automatically. Depending on the email service provider, the messages are deleted after a certain time period. Suomi.fi Messages has been developed so that messages should not end up in the spam folder, but this cannot be guaranteed in all cases.
• The email service provider has rejected the message because of a fault or some other feature in the message.
• You have entered the wrong email address in the Messages service. You can go to your message settings to check whether your email address is up to date.
• You have entered an email address that contains special Nordic characters.

If your e-mail program allows, you can mark the notification sending address noreply@suomi.fi as a safe sender. This prevents notifications from being sent to the spam folder.

At the moment, Suomi.fi Messages notifications cannot be sent by text message. 

No, you cannot disable receipt of notifications. An email address is compulsory information when providing consent for the use of Messages. In addition to your email address, a notification on the receipt of a message is sent to the mobile application if you have activated it.

Please check that the notification concerns the receipt of a new message. Suomi.fi Messages also sends notifications of previously received messages that you have not read.

Communication between an organisation and a user can either be two-way or one-way. If the organisation has selected the option that only allows for one-way communication, you cannot reply to their messages. If you have any questions concerning a message that you have received, please contact the organisation that has sent the message. 

There are still organisations that do not use Suomi.fi Messages to send electronic messages.

In addition, some organisations that use Suomi.fi Messages still send some of their messages electronically and others as paper mail.

When disruptions occur and it is impossible to send messages electronically, they are sent as paper mail. This ensures that users receive messages even in situations when the system is experiencing an error. 

Possible reasons for why you have not received a push notification of a new message on your phone:

• Sending push notifications is prohibited from the Suomi.fi mobile application on your device. You can block or allow push notifications in your device's settings.
• Your identification for the Suomi.fi mobile application has expired. To continue receiving push notifications, re-identify yourself in the application.
• The Suomi.fi mobile application has entered deep sleep mode. The application will wake up when you open it again. You can prevent the application from going into deep sleep in your device's settings.
• The push notification has been blocked due to an internal disruption in Suomi.fi Messages.

If you cannot open the attachment, your device may not have the program needed to process the attachment. For example, mobile devices may require a separate application to open PDF files. You can download applications to open attachments from Google PlayOpens in a new window. or App StoreOpens in a new window.. Alternatively, you can log in to Suomi.fi Messages on a computer in the Suomi.fi Web Service (suomi.fi/messages) and try to open the attachment there.

If you use Suomi.fi Messages on a computer, please note that some browsers do not support all file formats used in Suomi.fi Messages. You can open the attachment by using another browser or a program designed to handle the file type.

If you cannot open the attachment with any program, please contact Public Service Info. Be prepared to provide the following information:

• message sender
• time the message was sent
• attachment name
• your user interface (Suomi.fi Web Service or Suomi.fi mobile application)
• your browser if you use the Suomi.fi Web Service
• your device type (Android, iOS, computer)
• any error message you may have received

Public Service Info, tel.+358 295 000