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Consumer sales and responsibility for faults

When your company sells its products to consumers, use clear contractual terms and make sure that you act in accordance with the Consumer Protection Act. You may sell goods or services and the products may be physical or digital. If there is a fault in a product bought by a consumer, credit the consumer with its value. Depending on the situation, you can correct the fault, give a product with no faults to replace the defective one, agree on a price reduction or cancel the sale. Remember that a consumer also has the right to demand compensation for damage caused by a defect in a product or a service.

You can get more information and guidance regarding faults and resulting disputes from the Finnish Competition and Consumer Agency.


Text edited by: Suomi.fi editorial team
Updated: 5/7/2022