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Consumer sales and responsibility for faults

When your company sells products or services to consumers, use clear contractual terms that comply with the Consumer Protection Act. If there is a fault in a product bought by a consumer, credit the consumer with its value. Depending on the situation, you can correct the fault, give a product with no faults to replace the defective one, agree on a price reduction or cancel the sale.


What services can I get?

See related services and service channels.
Text edited by: Suomi.fi editorial team
Updated: 9/10/2019