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Consumer sales and responsibility for faults

Due to the situation caused by coronavirus, the content of this page may not be up to date. Up-to-date information is available at Federation of Finnish Enterprises’s website Kaikki koronasta yrittäjälle (only in Finnish).

When your company sells products or services to consumers, use clear contractual terms that comply with the Consumer Protection Act. If there is a fault in a product bought by a consumer, credit the consumer with its value. Depending on the situation, you can correct the fault, give a product with no faults to replace the defective one, agree on a price reduction or cancel the sale.

Text edited by: editorial team
Updated: 3/24/2020