An order placed online can normally be cancelled and the item returned. The legislation of the country of purchase is usually applied to purchases made outside Finland.
Consumer Advisory Services provides advice for settling a matter between you and a company.
Information and instructions for matters concerning consumer law are available on the website of the Finnish Competition and Consumer Authority.
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Shopping online, by telemarketing or mail order
When shopping online, you usually have the right to cancel the purchase and return the unused product.