Go directly to contents.

Consumer protection

If you are not satisfied with the products or services that you have purchased, you should first contact the outlet or the service provider. If the dispute persists or more information is needed to take a decision on the matter, you should consult the Consumer Advisory ServiceThe Finnish Financial Ombudsman Bureau FINE provides advice in matters relating to banking and insurance.Opens in a new window. The Consumer Disputes Board is the main body for settling disagreements concerning consumer matters.

Information on and instructions for matters concerning consumer law are available on the website of the Finnish Competition and Consumer Authority.

Consumer matters

You can usually return the purchase when shopping online. A consumer rights advisor resolves consumer problems. FINE helps on financial matters.