Legal and consumer protection
Finnish society is governed by the laws passed by an elected Parliament. Most of the bills considered by Parliament are legislative proposals submitted by the Government. In the Province of Åland, the regional parliament legislates on matters that fall within the self-government of Åland.
Authorities must comply with the law in their decision-making and actions. As a citizen, you can appeal against a decision by an authority. You can also file a complaint about the actions of an authority.
As a consumer, your rights are protected by consumer protection legislation. The Consumer Ombudsman monitors compliance with the law and the best interest of the consumer.
Consumer matters
You can usually return the purchase when shopping online. A consumer rights advisor resolves consumer problems. FINE helps on financial matters.
Personal data and handling of this data
Personal data can include any data that applies to a certain individual, the person's family or those living in the same household.
Appealing a decision made by an authority
If you think an authority has made a decision that is wrong, you can appeal against it to have it changed.
How to make a complaint
If you think an authority has acted against the law, you can make a complaint. It draws the authority's attention to what they have done wrong.
How Finland's public administration works
Finland’s system of government comprises the highest state bodies, courts and the central government and other public administration.