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Resolving consumer problems

Consumer protection legislation safeguards consumer rights.

  • If there is a defect in the service or product you have purchased, you should primarily discuss an appropriate way for refunding your purchase with the company that sold you the service or product.
  • If negotiating with the company brings no results, you can receive help from consumer advisory services. The Consumer Ombudsman provides consumers with advice and information about their legal status. If necessary, the Consumer Ombudsman also provides you with assistance and acts as a mediator between you and the company.
  • If the Consumer Advisory Service fail to settle the dispute, you may forward the issue to be solved by the Consumer Disputes Board with a written request stating that you demand refund from the opposing party. The decision by the Board is a recommendation, not an obligation that would bind the other party like a court decision.
  • If the opposing party fails to comply with the recommendation by the Consumer Disputes Board, you may refer the issue to a court of law.

The Consumer Ombudsman monitors compliance with the Consumer Protection Act and the best interest of the consumer. In principle, the Consumer Ombudsman does not process individual disputes which involve a consumer seeking refund for a defective item or service.


Text edited by: Suomi.fi editorial team
Updated: 8/10/2020