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Passenger rights

If your flight or train, coach or ship journey is delayed, cancelled or interrupted, you may be entitled to compensation. Taxi passengers also have certain rights. 

If there is a problem situation, try to negotiate the matter with the company first. If you cannot reach an agreement, the Consumer Advisory Service of the Finnish Competition and Consumer Authority will help you.

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Passenger rights in problem situations

File a complaint as soon as possible after becoming aware of the error.

Travelling by taxi

The pricing principles must be displayed inside the taxi. In certain cases you may get a reimbursement from Kela for your taxi fare.