Using a mandate given in Suomi.fi e-Authorizations

A company, association or other organisation's (assignor) own affairs may be managed by a person or an organisation (assignee) to whom they have granted a mandate of a type mandate for transactions. If a person has previously been granted the right to grant a mandate and they need to act on behalf of the assignor, they must also give themselves a mandate for transactions.

Persons granted a mandate for transactions will identify themselves in the e-service using their personal identification tokens. After that, they can choose the company, association, other organisation or the person on whose behalf they are acting.

If there are problems in using e-services, check the Suomi.fi e-Authorizations to make sure that 

• the person using the service has a valid mandate for transactions
• the mandate has been granted for the mandate themes used in the e-service in question.

Another organisation or a private person (assignor) may grant a mandate for transactions to the organization (assignee). Only persons who have been granted the mandate to represent in Suomi.fi e-Authorizations can use the mandates granted by another company, association, other organisation or private person.

Example: 

1. First, a company gives an accounting firm a mandate for transactions in tax matters. 
2. The accounting firm then gives an individual accountant a mandate to represent, giving them the right to manage the tax matters of the company that granted the mandate for transactions.

Persons granted a mandate to represent will identify themselves in the e-service using their personal identification tokens. After that, they can choose the company, organisation or the person on whose behalf they are acting.

An organisation may also grant an employee a mandate, which is of a type representative’s right to grant a mandate. With this mandate, the employee can give other employees mandates, which are of a type mandate to represent, and request mandates for transactions from customers.

Example:

1. An accounting firm gives its chief financial officer a representative’s right to grant a mandate in mandate themes related to tax matters.
2. The chief financial officer gives the firm’s payroll staff a mandate to represent for the purpose of managing the customers' tax matters.

If there are problems with acting on behalf of the customer, check that: 

• the person using the service has a valid mandate to represent
• the mandate has been granted for the mandate themes used in the e-service in question. 

Note that those who have been entered in the Trade Register, the Business Information System or the Finnish Register of Associations with a right to represent alone need a mandate that is of a type mandate to represent if they need to act on behalf of a customer.