To get the best help for your situation, first answer the questions on the Preliminary questions page.
My personal data has been stolen or leaked
- Preliminary questions
- Take these steps
- Determine your situation
- Prevent damage
- Make the necessary blocks
- After the most acute situation
After the most acute situation
Report security breach
Submit a report to the National Cyber Security Centre when, for example:
- your personal data is stolen online
- your personal data is phished online
- your online service account is hacked.
The National Cyber Security Centre uses the reports it receives to investigate and prevent information security breaches.
Ensure your information security
- Enable strong or two-factor authentication in all online services that offer it.
- Pay attention to the security of your passwords.
- Keep in mind that no public authority or company will ever ask for your passwords.
Manage your data online
Criminals who commit identity theft and fraud will often try to obtain more data on their targets.
Limit the amount of information that is available about you:
- Be suspicious of any contact attempts that include queries related to your personal data.
- Think carefully about the information you share about yourself online, for example on social media.
- Submit a personal information removal request application to the most popular search engines: Google: Personal Information Removal Request FormOpens in a new window. and Bing: Request to Block Bing Search Results In EuropeOpens in a new window..
- If a specific website contains unnecessary information on you, ask the site’s administrator to delete it.
On the website of the Office of the Data Protection Ombudsman,Opens in a new window.you can find information about your rights related your personal data.
You can call the Office of the Data Protection Ombudsman's telephone guidanceOpens in a new window. when you need general guidance and support in matters involving data protection.
Who is liable for compensation?
If your personal data has been stolen, disseminated or used without your permission, you may be entitled to compensation.
It is important that you
- keep track of all damage that is caused to you
- find out who you can claim compensation from
- check whether your insurance will cover any of your losses or expenses.
Assess the need for a non-disclosure for personal safety reasons
You can apply for a non-disclosure for personal safety reasons if you have reason to suspect that the health or safety of you or your family is at risk. Once the non-disclosure for personal safety reasons is in force, your address, place of residence and municipality of residence will not be disclosed from the Population Information System to anyone, except for public authorities.
Apply for a non-disclosure for personal safety reasons from the Digital and Population Data Services Agency.Opens in a new window.
Can I change my personal identity code?
You cannot change your personal identity code just because it has ended up in the wrong hands.
You can request a new personal identity code in the event that the following three conditions are met:
- someone has repeatedly misused your personal identity code
- these abuses have caused significant financial or other forms of harm to you
- changing your personal identity code could prevent any further abuse.
You can also request a new personal identity code in the event that your health or safety is subject to a permanent threat.
Request a new personal identity code from the Digital and Population Data Services Agency.Opens in a new window.