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Traveller's rights regarding travel packages, services
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- The Finnish Competition and Consumer Authority
Compensation for a travel organiser’s bankruptcy or insolvencyThe Finnish Competition and Consumer Authority
ServiceNationwidePublic serviceTravellers may apply for compensation for the money they have lost if a travel organiser is declared insolvent.Service channels: - The Finnish Competition and Consumer Authority
The Complaint AssistantThe Finnish Competition and Consumer Authority
ServiceNationwidePublic serviceThe Complaint Assistant helps you draw up a written complaint to the trader.Service channels: - The Finnish Competition and Consumer Authority
You can use the register of package travel agencies to ensure travel agency's reliabilityThe Finnish Competition and Consumer Authority
ServiceNationwidePublic serviceWhen buying a package tour, the buyer can check in the FCCA’s register of package travel agencies that a security has been lodged by the travel agencyService channels: - The Finnish Competition and Consumer Authority
Consumer adviceThe Finnish Competition and Consumer Authority
ServiceNationwidePublic serviceConsumer Advisory Service provides information on consumer rights, and mediation assistance in disputes between consumers and businesses.Service channels: