You can contact a social and patient ombudsperson if
- you are unhappy with your care, treatment or service
- you need advice on client rights in social welfare, health care or early childhood education.
The City of Helsinki's social and patient ombudspersons advise clients, patients and next of kin regarding services provided by the City of Helsinki and private service providers located in ...
The service is only for citizens of Helsinki.
The Patient Ombudsperson advises health care patients on their status and rights. If a patient is dissatisfied with the care or treatment they have received, the Patient Ombudsperson can assist them in filing a complaint with the director responsible for health care at the patient’s place of treatment.
The Patient Ombudsperson also advises patients in situations where the conduct of health care staff gives rise to criminal or disciplinary proceedings. The Patient Ombudsperson provides guidance on how to initiate matters before the competent authority or body. They also advise patients on how they can apply for compensation from the Patient Insurance Centre.
Each health care unit must feature a Patient Ombudsperson. The same Patient Ombudsperson may work in several units.