The Social Services Ombudsperson and Patient Ombudsperson
- Service
- 6 municipalities
- Public service
The Social Services Ombudsperson and Patient Ombudsperson advises clients, relatives and staff on matters relating to client treatment, participation and legal protection. The Social and Patient Ombudsperson is an impartial person whose role is advisory and who can also play a mediating role. The service is free of charge for clients.
The Social Services and Patient Ombudsperson:
- Advises c ...
Do the following
Contact your Social and Patient Ombudsperson by phone, email, letter or use the secure mail service. Please note that email is not a secure service and is not recommended for sending sensitive information. You can ask general questions as well as instructions or advice by email. You can communicate with your Social and Patient Ombudsperson securely by phone, letter or secure email.
If necessary, an appointment can be made at the premises provided by the well-being services county.
To whom and on what terms
The service is intended for people in public and private health and social care, occupational health care and early childhood education and for clients of HUS health social work in the Central Uusimaa well-being services county in Hyvinkää, Järvenpää, Nurmijärvi, Mäntsälä, Pornainen or Tuusula.
Telephone service is open on Mondays from 12.30 to 15.00, Tuesdays and Wednesdays from 8.30 to 12.00 and Thursdays from 9.00 to 15.00.
The HUS Group, the joint authority for Helsinki and Uusimaa, organises the activities of patient ombudspersons in the health-care it provides and delivers
The HUS Group's patient ombudspersons provide advice on matters relating to specialised health care. You can reach patient ombudspersons from Monday to Thursday from 10 a.m. - 2 p.m. and on Friday from 10 a.m. - 1 p.m.
Service number in Finnish: 09 471 71262
Service number in Swedish: 09 471 71263
Email: potilasasiavastaava@hus.fi
Background information
Act on Patient Ombudspersons and Social Services Ombudspersons