Urban Environment Department Customer Service

Accessibility information

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The route to the main entrance
• The 2 accessible parking spaces are located in a canopy over 10 m from the entrance. The width of the parking spaces is at least 3.6 m.
• The route to the entrance is narrow and illuminated.
• The route has a steep ramp over 6 m long without an intermediate landing, with handrails on both sides.
The main entrance
• The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
• The doors connected to the entrance stand out clearly. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door is heavy or otherwise hard to open.
• The entrance has thresholds over 2 cm high.
In the facility
• The customer service point is on the same floor as the entrance.
• The customer service point has directions to the different facilities.
• The doors in the customer service point stand out clearly.
• The waiting room of the customer service point has no queue number system. The waiting room has chairs.

Basic information