Vantaa city

Urban Environment Department Customer Service

Urban Environment Department Customer Service provides services in building licence and planning permission matters.

Visiting information

Ratatie 11, 2. krs

01300 Vantaa

Monday-Wednesday 8.15–15.00

Thursday 12.00–15.00

Friday 8.15–15.00

Postal address

Ratatie 11

01300 Vantaa

- The 2 accessible parking spaces are located in a canopy over 10 m from the entrance. The width of the parking spaces is at least 3.6 m.
- The route to the entrance is narrow and illuminated.
- The route has a steep ramp over 6 m long without an intermediate landing, with handrails on both sides.
- The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
- The doors connected to the entrance stand out clearly. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door is heavy or otherwise hard to open.
- The entrance has thresholds over 2 cm high.
- The customer service point is on the same floor as the entrance.
- The customer service point has directions to the different facilities.
- The doors in the customer service point stand out clearly.
- The waiting room of the customer service point has no queue number system. The waiting room has chairs.

Responsible for the service Vantaa city

Area Vantaa

Available languagesFinnish, Swedish

Text edited by: Vantaa city

Updated: 5/26/2020