Urban Environment Customer Service

Service location

Customer Service advises on matters relating to general areas. Electronic services for various departments are available as follows: street and green space planning, construction, maintenance and parking control, city planning, permits, zoning,

structure, city survey, parceling, proceedings and map services, environmental protection, and conservation.

Visiting address

Tekniikantie 15
02150 Espoo

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Service hours

Customer service in Otaniemi

Monday-Friday 8.00–15.30

Service hours vary depending on the sector. Urban Environment Customer service tel. 09 8162 5100

Monday-Friday 10.00–15.30

Exceptional service hours

13/5/2026 Exceptionally open

14.15–15.30

Other contact details

Telephone number

+358 981625000

Postal address

P.O.Box 41
02070 Espoon Kaupunki

Website

https://www.espoo.fi/en/units/urban-environment-customer-service

Accessibility information

The 5 accessible parking spaces are located in a parking hall over 10 m from the entrance. The width of the parking spaces is at least 3.6 m.
Esteettömät autopaikat sijaitsevat Tekniikantie 15 talon alakerrassa, talon parkkihallissa. Hissin ovi on parkkihallissa tai kulku pääsisäänkäynnin kautta.
The parking hall has a lift, which can hold a wheelchair that is difficult to perceive; the door opens automatically. The lift takes directly to the customer service point. The floor numbers in the lift can be felt with fingers. The button for the exit floor stands out from the other buttons. (The minimum dimensions for an accessible lift are width 1.1 m and depth 1.4 m.)
The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
The route to the entrance is guided, smooth and sufficiently wide and illuminated.
The passage has at least 4 steps, with handrails on both sides.
The route to the entrance has a wheelchair lift.

The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
Accessible entrance without steps to Tekniikantie 15: Entrance at the other end of the building at Tietotie 6
In connection with the entrance, there are at least 4 steps, with handrails on both sides.
The doors connected to the entrance stand out clearly. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with an opening button.

The customer service point is located on floor 2.
For moving around, there is a lift, which can hold a wheelchair; the door opens automatically. The floor numbers in the lift can be felt with fingers. (The minimum dimensions for an accessible lift are width 1.1 m and depth 1.4 m.)
The customer service point has directions to the different facilities.
The doors in the customer service point stand out clearly.
The waiting room of the customer service point has no queue number system. The waiting room has chairs.
The customer service point has an accessible toilet on the same floor.

Services

Text edited by: City of Espoo

Updated: 12/5/2026