Monitori is a centralised customer service point shared by the City of Turku, Varha and Kela, located right next to Kauppatori. You can get service face-to-face, by phone or via chat.
The route to the entrance is smooth and sufficiently wide and illuminated.
The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
The doors connected to the entrance are hard to perceive and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a motion sensor.
The customer service point is on the entrance floor.
The customer service point has directions to the different facilities.
The customer service point has 3 consecutive steps, with handrails on both sides. The steps are marked with contrast stripes.
The customer service point has a steep ramp under 6 m long, with handrails on both sides.
The doors in the customer service point are hard to perceive. The glass doors have contrast markings.
The waiting room of the customer service point has a queue number system and seats.
The customer service point has a fixed induction loop.
The customer service point has an accessible toilet on the same floor.