The route to the entrance is smooth and sufficiently wide and illuminated.
The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
The doors connected to the entrance stand out clearly and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a motion sensor.
The customer service point has 2 floors.
For moving around, there is a lift that is difficult to perceive; the door opens automatically. The floor numbers in the lift can be felt with fingers. The button for the exit floor stands out from the other buttons.
The doors in the facility stand out clearly. The glass doors have contrast markings.
The facility has an accessible toilet on the same floor as the entrance.