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Responsible for the service Social Services and Health Care Division, City of Helsinki

Informal care support for the elderly and people with memory disorders

  • Service
  • Helsinki
  • Public service

Informal care support includes a care allowance, statutory leave and other services. We grant informal care support when an older person needs daily care and attendance from a family member in order to be able to live at home.

An informal caregiver can be a family member, relative or other close person. The informal caregiver must be sufficiently healthy and functional to be able to take care of the care receiver.

The service needs assessment is based on the individual situation of the informal care family and the application submitted, a doctor’s medical opinion and a home visit. In our assessment, we consider the demands of the care, the commitment required, and the need for monitoring and guidance of the care receiver. We will make the decision on informal care support based on the assessment. You will receive the decision on informal care support in Maisa or by letter to your home.

We will conclude an informal care agreement with the caregiver.

If you are interested in learning more about informal care support, please contact the Senior Info unit.

If you wish to assess whether you could receive informal care support, complete an assessment on your informal care situation in Omaolo.

If you wish to apply for informal care support, please fill in the application form on the Maisa client portal. Attach to the application a medical opinion C prepared by a doctor no more than six months ago, including an assessment of the patient’s health and functional ability.

Alternatively, you can fill in a printable form or ask the Senior Info unit to send the form to you.

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To whom and on what terms

The service is only for citizens of Helsinki.

Basic information

The service is provided byCity of Helsinki
Responsible for the serviceSocial Services and Health Care Division, City of Helsinki
Area Helsinki
Available languagesFinnish, Swedish
Text edited by: Social Services and Health Care Division, City of Helsinki
Updated: 20/5/2022