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Responsible for the service Finnish Customs

Declaring goods as a business customer

  • Service
  • Nationwide
  • Public service

When your company receives goods imported from outside the EU customs and fiscal territory, or from inside the EU customs territory but outside the EU fiscal territory, you must, in most cases, submit an import declaration to Customs. If a consignment of goods requires a customs clearance, you will be informed accordingly by the courier company or by Posti.

You must clear goods before they can be used or sold and pay their import taxes to Customs. Cash customers’ goods will be released only after they have paid the customs invoice.

A company engaged in regular importation may apply for authorisations for comprehensive guarantee and payment deferment. For companies with authorisation for payment deferment, the average deadline for paying import taxes is five weeks. However, such companies may already take possession of the goods before the taxes have been paid.

You can submit a customs clearance online in the Import declaration service. The service is free of charge and available 24/7. You can also submit a notification via the message exchange service between businesses and Customs. Select the appropriate method based on the amount of your customs-related activities and the scope of declarations. You should choose message exchange as the declaration method if your company has a large number of declarations that contain several goods items. You can also buy customs clearance as a service from a forwarding agency or Posti. Please contact your service provider for instructions and further information. Additionally, goods can be cleared at a Customs office.

Do the following

1. Declaring goods in the Import declaration service

Before using the service, please read the instructions for identification and how to use the services on the Customs website.

Payments in the service

The customs clearance decision is also a customs invoice that includes duties, taxes and payments. The credit customers of Customs receive a release decision with the customs clearance decision, and they must pay the customs invoice within 10 days of the invoice date. The cash customers of Customs will only receive a release decision after they have paid the customs invoice. In the Import declaration service, a customs invoice can be paid in an online bank or as a card payment (Visa Credit/Debit and Mastercard Credit/Debit).

After you have submitted the customs clearance and paid any related taxes, the postal consignment will be delivered directly to you or a Posti pick-up point of your choosing.

In cases of freight consignments, you will receive a release decision from the Import declaration service, which you must give to the carrier so that the consignment can be handed over from the warehouse. The customs clearance must be submitted and any related taxes paid within the time specified by the carrier, or the carrier will return your consignment to the consignor.

1. Declaring goods at a Customs office

You can clear a postal consignment at any office that handles customs clearances. Please, always check the opening times of the customs office that declares postal consignments in advance.

A freight consignment can only be cleared through the closest customs office providing customer services. When required, clarify the storage location of your consignment with the carrier.

  •  Bring the arrival notification, order confirmation/invoice/receipt, proof of ID and any other documents related to the consignment.
  •  Acceptable payment methods include cash, bank card, Visa, MasterCard, Visa Electron, Maestro, and cheque.
  •  Please note that you cannot collect your consignment from Customs, because it is stored by Posti or the transport company.

After the consignment has been cleared and the import taxes paid, Posti will deliver the consignment directly to the delivery address or pick-up point.

The carrier may hand over your consignment only after receiving your release decision of the customs clearance.

To whom and on what terms

The service is free of charge.

Basic information

The service is provided byFinnish Customs
Responsible for the serviceFinnish Customs
Area Whole Finland
Available languagesFinnish, Swedish
Text edited by: Finnish Customs
Updated: 8/13/2020