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Service

Access to patient data information

How can I get this service?

See e-services, phone services and service locations related to this service.
Responsible for the service: City of Helsinki
Area: Helsinki
Service available in: Finnish, Swedish

A person can request to access their information in person either via e-services or by filling in a form and leaving it personally at a Social Services and Health Care office or at the registry of the City of Helsinki.

If the right to access is denied, which is exceptional, a written refusal certificate is provided. The certificate provides the reasons for denying the right to access, as well as appeal instructions.

The data subject may bring the matter to the attention of the Data Protection Ombudsman.


To whom and on what terms

The service is only for citizens of Helsinki.


Background information

A client or a patient of public or private health care has the right to know what data on him or her is contained in a personal data file. The access request should be made to a doctor or some other health care professional. The staff may only refuse to provide access to the data if access would seriously endanger the patient's health or violate someone else's rights.

The right to access patient data only applies to the patient himself or herself. Other persons, including the patient’s family and friends, can only obtain information on the patient’s state of health or illness by the patient’s express consent.


The service is provided by: 
City of Helsinki