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Accessibility of the Finnish Authenticator Identification Service

This accessibility statement explains how well the Finnish Authenticator Identification Service web service complies with the Act on the Provision of Digital Services, what shortcomings there are in the accessibility of the website and how you can give us feedback on accessibility problems.

The Digital and Population Data Services Agency is responsible for this online service. We want as many users as possible to be able to access our digital services. We take accessibility into account in the development of digital services.

How accessible is the website?

This online service largely meets the A and AA level accessibility criteria required by law (WCAG criteria 2.1). The online service has some shortcomings in accessibility, which are described in more detail below.

Did you notice any gaps in accessibility?

We are constantly striving to improve the accessibility of the online service. If you observe any issues that are not described on this page, please let us know and we will do our best to fix any shortcomings. We will respond to requests and comments as soon as possible, but no later than within two weeks.

You can contact us by sending an email to saavutettavuus(at)

Accessibility monitoring

The Regional State Administrative Agency for Southern Finland monitors the implementation of accessibility requirements. If you are not satisfied with the response you have received or you do not receive a response at all within two weeks, you can give feedback to the Regional State Administrative Agency for Southern Finland. The website of the Regional State Administrative Agency for Southern Finland provides detailed information on how to file a complaint and how the matter will be processed.

Regional State Administrative Agency for Southern Finland

Accessibility Monitoring Unit

Accessibility Requirements online service (in Finnish and Swedish)Opens in a new window.


Telephone (switchboard) +358 295 016 000

More detailed information on technical accessibility

The online service is not yet fully accessible.

Content or features that are not yet accessible

Terms and conditions: The screen reader is unable to access the content inside the frame. (WCAG 2.1.1)

Registration: The focus in on the OK button. It should be at the beginning of the page so that the screen reader reads the content on the page before the OK button. (WCAG 2.4.3)

Password creation/change: The screen reader does not announce the Password field correctly. The screen reader does not read the symbols that indicate whether a password condition passes or fails. (WCAG 1.1.1, 2.1.1, 1.3.1, 1.3.5, 4.1.2)

Authenticate with password: The text fields should have visible labels. (WCAG 1.3.5, 2.4.6)

Account activation process:

  • There is no “Skip to content” link at the top of each page. (WCAG 2.4.6, 2.4.1)
  • The screen reader reads the tool tip/hint and not the visible label of buttons and menu items. (WCAG 1.3.1, 2.4.6)
  • No main headings (h1) have been marked. (WCAG 2.4.6)
  • When accessing the radio button(s) with the keyboard, it is possible to select one radio button but the Next button remains disabled. (WCAG 2.1.1)

Updating User Attributes:

  • The expandable sections don't work well with screen reader. (WCAG 1.3.1)
  • The text is very light grey which makes it very difficult to read. The system should handle Scandinavian characters. (WCAG 1.4.3, 1.4.11)
  • Change phone number: window don't work well with screen reader. (WCAG 1.3.1)
  • There are certain colour combinations which do not meet the minimum colour contrast requirement. (WCAG 1.4.3, 1.4.11)

Dashboard: The graphics on the Dashboard page are not accessible for a screen reader user or a keyboard user at all. (WCAG 1.1.1, 1.3.3, 1.4.1, 2.1.1, 1.4.13, 4.1.1, 4.1.2)

Credentials: Wrong focus. (WCAG 2.4.3)


  • The date picker element doesn't work well with screen reader. (WCAG 1.3.1)
  • There are no instructions for the user as to the correct format for entering the date. The error in the “End Date” field is only marked with its colour changing to red. (WCAG 1.3.3, 1.4.1, 3.3.2)
  • Transaction type/state selection: problems showing drop-down menus in right order. (WCAG 3.2.2)

An effort will be made to correct the shortcomings listed in this statement during 2023.

How have we tested accessibility?

The observations in this accessibility statement are based on a third party assessment of whether the online service meets legal requirements.

The online service was published on 11 June 2020.

This statement was prepared on 13 January 2022.

The statement was last updated on 2 November 2022.

Act on the Provision of Digital Services (306/2019) (in Finnish and Swedish)

Accessibility Requirements website (in Finnish and Swedish)Opens in a new window.