Incidents are situations in which the vital functions and services of society do not function as usual.
Essential functions and services include:
- electricity
- heating
- running water
- internet and communications
- payment services
- waste management
- transport of goods, i.e. logistics.
An incident can result in a complete interruption. It may appear as merely a poorly working service or may apply to a limited set of service providers. For example, water pressure may be lower than normal or the Internet connection of a specific operator may be slow.
The most common causes of incidents are scheduled downtimes and problems that can be repaired quickly.
Unexpected and serious incidents may take a long time. They may result in completely halting all operations and services in an extensive area. Preparing for such incidents is important.
Various backup solutions enable mitigating the impacts of more serious incidents. For example, restrictions on the use of electricity can be introduced to compensate for the impacts of electricity shortages. In other words, regular everyday life may continue to be affected for long after the worst part of the incident is over.