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Preparing for incidents and crises

To get the best help for your situation, first answer the questions on the guide's start page.

Why is preparedness important?

Importance of preparedness

When something extraordinary happens, it may transform your everyday life.

When you prepare in advance:

  • You will know how to act in different situations.
  • Your everyday life will change as little as possible when something extraordinary happens.
  • Your ability to cope in a crisis situation will improve.
  • Your sense of security will be stronger.
  • Your recovery from extraordinary events will be faster.

Everyone’s preparedness and actions affect how well we manage in different situations. The authorities and society manage the situation, help those in most need and make sure everyday life is as normal as possible. However, the authorities cannot do everything alone. This makes it important that everyone contributes to preparedness.

Updated: 2/9/2025

What are incidents, crises and emergency conditions?

There are many unexpected extraordinary situations.

  • An incident refers to disruptions to essential functions and services or situations caused by a natural phenomenon.
  • Crises are more serious or prolonged than normal disruptions.
  • Emergency conditions refer to a very rare and serious situation that requires the enforcement of official authority that differs from normal circumstances.

Several incidents or other extraordinary situations may occur at the same time. Especially emergency conditions may involve several simultaneous incidents.

Updated: 2/9/2025

How are incidents reflected in day-to-day life?

Incidents are situations in which the vital functions and services of society do not function as usual.

Lengthy incidents affecting large areas particularly interfere with the normal functioning of people’s everyday lives and society.

  • Power cut: Everyday life is highly dependent on electricity. When a power cut is prolonged, it affects nearly all functions and services in society. Repairing extensive damage in the grid may take long. Such damage may be caused, for example, by a storm.
  • Water cut and water contamination: Without running water, many everyday tasks become difficult. Drinking water is essential, so being without water quickly affects wellbeing.
  • Disruptions in communications infrastructure: Functioning Internet and telephone connections are essential, especially from the perspective of access to information. Many systems in society are also dependent on information systems and the Internet. The functioning of the connections crucial for the safety and functioning of society in the event of incidents has been ensured with backup systems.
  • Disruptions in payment: Disruptions in payment and banking services are quickly reflected in everyday life when, for example, credit cards stop working or credit transfers and identification to services do not work. Many services are interrupted when payment services do not work or you can only trade in cash.

Updated: 2/9/2025

Could you cope with a widespread power grid disruption?

The following exercise helps you think about how to cope during a major power grid disruption. In the exercise, a severe power grid disruption would affect the whole country. The power is out and it is impossible to estimate how long the outage will last. It may take several days.

How to do the exercise:

  1. Follow the timeline to see the effects of a power cut during its duration.
  2. Consider the questions asked and think about what you would do.
  3. Once you have considered the topics in the exercise, read the instructions in the guide.

When the incident begins

You notice that the power goes out at your home. Lights and appliances also stop working in your local environment. It appears that the power will not be back on.

How will you receive information about what has happened?

How will you light up your home?

Duration of incident: 0–30 minutes

What will happen in society?

Electricity and transmission system companies are starting to investigate the situation.

The disruption is reported on the electricity companies’ websites and using other possible communication channels, such as customer SMS services.

Duration of incident: 30 minutes – 2 hours

Refrigerators and freezers are starting to warm up. Shops, restaurants and other services cannot continue to serve their customers for a long time without electricity.

How long will you be able to cope with the food you have at home and how can you prepare it?

Do you have cash that you can use if you have to buy things in services that still work, such as a pharmacy?

Your water is cut off or there is only little water coming from the tap. There is also no water coming from your well if it is powered by an electric pump.

The pumping and treatment of sewage in the sewer network will stop, so you must not flush the toilet.

How will you cope if there is no water coming in for many days and you cannot get water from shops?

When the incident continues

What will happen in society?

  • Electricity and transmission system companies will investigate the cause of the interruption together with the authorities.
  • Depending on the situation, information about the incident is provided on the websites of the responsible parties and authorities or, for example, in the 112 application.
  • Information about the incident can also be provided on the radio. If the interruption is prolonged, the operation of YLE’s channels will be secured by means of backup arrangements.
  • The most important functions, such as hospitals, are maintained by means of backup arrangements throughout the interruption.
  • Efforts are made to keep key services such as health stations, pharmacies, day-care centres and schools open as long as possible.

Duration of incident: 3–12 hours

The incident affects people differently depending on what their living environment and daily life is like.

As the interruption causes other overlapping incidents, the impacts affect almost everyone in some way. For example, when information and communication services have been disconnected

  • you cannot make calls or send messages
  • you cannot access the Internet and applications that require internet access on your phone or other devices
  • work tasks that depend on electricity and network connections become more difficult or impossible.

The Emergency Response Centre receives many unnecessary inquiries about the incident. There may also be more accidents due to the incident, and there may be delays in getting help due to the overload of services.

How will you receive information about what has happened in the future?

Where would you meet a loved one in a situation where you cannot contact them?

How will you get information from your workplace during an incident?

There are disruptions in traffic.

Most rail traffic stopped immediately after the power cut began. Buses and cars will travel as long as there is fuel or battery power. Traffic is slow because traffic lights do not work. As more time passes, all traffic starts to fizzle out, as petrol stations and charging points are out of order.

What are the places that it is necessary for you to get to even if means of transport were inaccessible?

People are starting to need each other's help. Those who have prepared in advance for incidents may continue their daily life fairly similarly as before.

Some are more affected by the incident and need help and support from the authorities as well as loved ones. If your or your loved one's functional capacity has declined, it is particularly important to seek and offer help.

Which people in your local area should you contact during the incident?

When the incident continues

What will happen in society?

  • The authorities will continue to provide information on the situation on YLE’s radio channels.
  • The first step is to restore normal electricity connections to vital sites, such as the rescue authorities, hospitals and heat distribution.
  • Different parties contribute to ensuring that society’s operations are running as normally as possible.

Duration of incident: 24 hours

An interruption that lasts more than 24 hours causes stress. The shops and other services are closed, the Internet and the telephone are not working and transportation services are down.

In winter temperatures of -20 degrees Celsius, the temperature of wooden detached houses has dropped to 10 degrees Celsius. People living in these houses are cold if there is no working heating method.

People’s coping is put to the test by

  • changes in everyday life at home and the interruption of everyday services.
  • discomfort due to issues such as thirst, lack of things to do or coldness
  • uncertainty and concern.

The experience shared by everyone brings people together, and the idea of coping together helps to endure the situation.

What means do you have to support your coping when the extraordinary situation is prolonged?

If your home gets cold, where will you go to seek a warm place to stay?

When the incident is prolonged

What will happen in society?

  • Arrangements will be made to organise temporary water supply in residential areas as far as possible.
  • To alleviate the situation, temporary solutions may be carried out, for example, recycling available electricity between those areas where the grid is working.
  • The authorities will continue to provide information on the situation on YLE’s radio channels. Various kinds of information about the situation are circulating in residential areas. Some of it is official information while some may be completely false.
  • Cities and municipalities collaborate with the rescue department to organise heated temporary accommodation for those people who particularly need it for reasons such as their health.

Duration of incident: 30–48 hours

In winter temperatures of -20 degrees Celsius, the temperature of stone-built detached houses and prefabricated blocks of flats has dropped to 10 degrees Celsius. Both you and anyone who has sought warmth in your dwelling are getting cold. The sturdiest stone-built blocks of flats will remain warmer for a few more days.

Many people have run out of their home emergency supplies. Even those with supplies for at least the recommended 72 hours are starting to lose their stock.

Everyone experiences the stressful situation in their own specific ways. The thoughts, emotions and actions experienced in the situation are individual. The situation may encourage one person to act while paralysing another.

What could your everyday life be like in this situation?

How would you feel and which emotions would you experience?

If the incident continues

What will happen in society?

  • Temporary efforts to provide vital functions such as water and heat supply will continue in residential areas as far as possible.
  • The management of the situation will continue and the authorities continue to provide information on the situation on YLE’s radio channels.

When the incident ends

Electricity service is resumed. The authorities inform you that the incident is over.

Water distribution, heating, telecommunications and telephone connections and other services are gradually recovering. However, daily life continues to be disorganised for some time even after the incident has ended.

Once the stressful situation is over, it is time to process the experience and start regaining resources.

What helped you cope and how would you like to change your preparedness?

Updated: 2/9/2025

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Checklist for preparing for incidents and crises