Suomi.fi e-Authorizations, assisted authorisation for private customers
- Public service
If you cannot grant a mandate in the Suomi.fi online service independently because of lack of competence or identification tokens, for example, you can use assisted authorisation. The easiest way to grant mandates is to approve a mandate request that the person you have selected as the assignee has made in Suomi.fi e-Authorizations. You can accept a mandate request by visiting a service location o ...
Do the following
First, decide who you want to act on your behalf, in which matters and for how long. Then, agree with this desired assignee on how you want to make the authorisation.
Accepting a mandate request
The easiest way to grant mandates is to approve a mandate request. The person you want to act on your behalf identifies themselves in the Suomi.fi online service and sends you a mandate request. For this purpose, they need your name, personal identity code and a list of the mandate themes that you want to give them.
After this, you must accept the mandate request at one of the Digital and Population Data Services Agency’s service locations. If you make an appointment in the ‘Suomi.fi e-Authorizations for organisations and citizens’ service, you can avoid queuing and can ensure that you are served.
Prepare a mandate application only if you are unable to visit a service location to approve a mandate request
If you are unable to visit a service location to approve a mandate request because of limitations such as a physical disability, you can submit an electronic mandate application yourself, jointly with the person you have selected as the assignee or with another assistant on the Authorisation with an application page.
To submit an application, you need a computer, tablet or smartphone and a network connection. The person you have selected as the assignee or an assistant can help you submit the application as an identified customer of the Suomi.fi online service. Then, they can follow the progress of your application in the service. If the assistant cannot or does not wish to log in to the Suomi.fi online service, you can send the application by post.
If you cannot submit the application yourself and you have no assistant near you, you can book an appointment at your choice of a service location of the Digital and Population Data Services Agency where an official will assist you with the application. Check that you have all the necessary information for the mandate application.
Do you need help?
Public Service Info provides guidance on the use of e-Authorizations by phone, email, text message and via the feedback form. You can also find instructions in the ‘Instructions and support’ section of the Suomi.fi online service.
To whom and on what terms
Assisted authorisation can be used by:
- An adult and legally competent Finnish citizen who has a Finnish personal identity number but has no possibility to use or identify themselves in electronic services
- A foreigner who has a valid foreigner’s identity card issued by the Finnish police but is not able to use or identify themselves in electronic services
- A guardian of an underaged assignor who cannot use or identify themselves in electronic services