The customer service point only provides service by appointment.
You can also use the OmaKela e-service to apply for benefits, report changes and send supporting documents. The e-service can be found at www.kela.fi/omakela (in Finnish) or www.fpa.fi/mittfpa (in Swedish).
You can also submit a call request in the OmaKela e-service.
You can also handle almost all of your benefit matters with Kela ...
Vaskivuorentie 25
01600 Vantaa
P.O.Box 10
00056 Kela