Problem solving service SOLVIT
- Public service
SOLVIT is a free-of-charge online service for citizens and businesses. It provides assistance with issues related to EU rights. The SOLVIT network can help if an EU citizen or an enterprise operating in an EU area encounters problems with authorities of another country who are applying EU laws incorrectly. SOLVIT informs the authorities of the rights of persons coming from other EU countries and assists in the solving of problematic cases:
- SOLVIT handles problems related to infringement of the principles of free movement (free movement of persons, goods, services and capital).
- SOLVIT handles transnational problems related to incorrect application of EU legislation, when the parties include an enterprise or citizen and a national authority. Infringements that take place between customers and their national authorities are not solved by the SOLVIT service.
- Your case is handled by two SOLVIT centres: your local SOLVIT centre, namely the home centre, and the SOLVIT centre in the country where the problem occurred, namely the lead centre.
- Matters are handled informally in the SOLVIT service. This means that the proposed solutions are not binding and your matter may not yet be subject to legal proceedings. In addition, SOLVIT does not replace an official appeals procedure.
- SOLVIT has been used especially in the following fields: social security, recognition of professional qualifications (degree), vehicle registration and driving licences, taxation (VAT), market access of goods and services, and establishment.
- The target deadline for solving problems is 10 weeks from when the lead SOLVIT centre accepts the case.
- All problems are entered into a database maintained by the Commission.
- All problems are handled anonymously if the customer so wishes. Personal data is not disclosed to third parties and the data is erased from the system three years after the case in question has been closed.
Main stages of the service:
- A customer submits a problem to SOLVIT via the online form, and the receiving SOLVIT home centre accepts the problem for processing within one week.
- The specialists of the SOLVIT service aim to resolve the problem with the authorities of the other EU country within a maximum of ten weeks.
- When your problem query has been received, you will receive a confirmation e-mail. Your problem will be handled in the Finnish SOLVIT centre, which operates within the Ministry of Economic Affairs and Employment.
Do the following
Fill out the SOLVIT service form online. Remember to include the following clarifications in your message:
- Give a concrete description of the problem.
- What claim or regulation is your query based on (if known)?
- Who is the responsible authority?
- What are the authority’s arguments?
- Other previous contacts or discussions relating to the matter.
- Attach the decision issued by the authority or other relevant documents.
If you are unsure whether or not your case constitutes an internal market infringement, you can investigate the matter first with the Your Europe service (http://europa.eu/youreurope/index.htm).
To whom and on what terms
The service is available:
- For companies operating in EU area
- To citizens of EU member states and of Norway, Iceland and Liechtenstein, and to their family members (including spouses from third countries).
The service is only applicable to problems caused by an authority’s incorrect or delayed enforcement of EU internal market legislation.
The problem must be of transnational nature:
- A problem in another EU/EEA member state.
- A domestic problem which includes a cross-border element.
The service is free of charge.