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Responsible for the service Finnish Immigration Service

Customer information on refugee travel documents and alien's passports

  • Telephone service

By calling this service number you can get specialised guidance on applying for and making decisions on refugee travel documents and alien's passports.

At the service number, they cannot evaluate whether you will be granted the document you are applying for or not.

Also, you cannot get an exact estimate on the processing time of your application by calling the service number. You can find the e ...

Telephone number

+358 295419600 
(local/mobile network fee)

Service hours

Monday-Friday 8.30–12.00 and 13.00–15.30


Text edited by: Finnish Immigration Service
Updated: 1/3/2022