Customs information services for private customers
- Public service
Customs Information Service helps customers in customs-related matters. We advise on issues such as import duties, souvenirs and customs clearance.
Support for electronic customs declarations provides guidance in the filing of electronic customs declarations, including the content of the declarations, error messages, downtime and fallback procedures.
Do the following
You can contact Customs Information Service and online declaration support by phone. Log into the service using the suomi.fi e-Identification (for example, banking IDs or a mobile certificate).
If you are unable to or do not want to log in, you can contact us, for instance, by telephone. You can contact online declaration support by phone.
To whom and on what terms
The service is free of charge.