Activation of the Finnish Authenticator application
To activate the Finnish Authenticator Identification Service, you must first register a foreigner's identifier (UID) for yourself and then verify your identity using the Finnish Authenticator app.
In connection with this first identification, you must take a photo of yourself, as well as of your passport or national ID card. The identification service will confirm your identity if the photo you have taken and the information in the ID match.
After registering and activating the app, you can log into the e-service by using your foreigner's identifier or email address, password and the application PIN.
Before registering a foreigner’s user identifier (UID), check if the e-service you want to use supports authentication with Finnish Authenticator app.
You can register a user identifier in following steps:
After successfully setting your password, your account is created and the user identifier (UID) is assigned to you.
After the registration you may log in to the Finnish Authenticator Identification Service, but you still cannot use the Finnish government e-services. You need to elevate your account status by doing the ID proofing with the Finnish Authenticator app.
Note that your account will be blocked if you don’t use your UID in 4 years. If you don’t request the activation by latest on January 1st of the next calendar year your account will be deleted.
After the initial registration of your user identifier (UID) at the Finnish Authenticator Identification Service you can continue directly the ID proofing by logging in with your UID or email and password.
ID proofing will be done in following steps.
Install and register the Finnish Authenticator app
Take a photo of your identity document
Note that the process can fail because of low quality of the photo. You may retry taking the photo. Avoid reflections and shadows on the document’s surface. Do not block any part of the document with your finger.
Take a photo of yourself
To prove that you are a real person and to verify that you are the same person as on the document photo, you need to take a photo of yourself with the app.
The ID proofing process is controlled by the app, and once it is finished you will be redirected to the welcome screen of the Finnish Authenticator Identification Service.
If the ID proofing is successfully passed, the account status is elevated to the level where you may use the app for logging in to the Finnish government e-services.
If you cannot do the ID proofing immediately after the initial registration, you can do it later in following steps:
If you want to start the ID proofing later while you are already logged in to the service, click the Finnish Authenticator logo to go to the welcome page.
In case something goes wrong during the ID proofing, try first repeating the whole process. Sometimes the reading can fail because the photo is blurry or there are shadows or reflections. In this case retry somewhere else or adjust lighting.
If the ID proofing fails 4 times in the app, you will be given an option to send assistance request for the Customer Service. In this case, you will be asked to give a brief description of the problem and to take a photo of yourself. Once Customer Service have reviewed your assistance request and information about the failed reading you will be informed how to proceed.