The social services and patient ombudsperson advises clients, persons close to clients and staff on matters relating to the client’s treatment, participation and legal protection. Private health care services in the Central Ostrobothnia region are also now within the scope of Soite’s patient ombudsperson.
Private health care services in the Wellbeing services county of Central Ostrobothnia are wi ...
If you are dissatisfied, or if unclarity or problems arise concerning care, it is recommended you discuss them first of all with the unit’s health care staff and the head of the unit. If the matter is not resolved, you can contact the social services and patient ombudsperson.
If communication with the care provider does not produce the desired outcome, or if your questions are not answered, you can submit a written objection about the matter. You can submit the objection yourself using a form or by writing a free-form objection. Send the objection to Soite’s registry.
The Patient Ombudsperson advises health care patients on their status and rights. If a patient is dissatisfied with the care or treatment they have received, the Patient Ombudsperson can assist them in filing a complaint with the director responsible for health care at the patient’s place of treatment.
The Patient Ombudsperson also advises patients in situations where the conduct of health care staff gives rise to criminal or disciplinary proceedings. The Patient Ombudsperson provides guidance on how to initiate matters before the competent authority or body. They also advise patients on how they can apply for compensation from the Patient Insurance Centre.
Each health care unit must feature a Patient Ombudsperson. The same Patient Ombudsperson may work in several units.
Act on the Status and Rights of Patients