Urban Environment Division, Customer Services

We can help you with parking, streets and parks.

We can also help you with building control and urban surveying.

We also provide guidance for business customers.

Visiting address

Työpajankatu 8
00580 Helsinki

Opening hours on the spot

Monday 12.00–15.00

Tuesday-Wednesday 8.30–12.00

Thursday-Friday 12.00–15.00

22/5/2026 Exceptionally closed

Closed

9/9/2026 Exceptionally closed

Closed

P.O.Box 58231
00099 Helsingin Kaupunki

The customer service point is on the entrance floor.
The customer service point has directions to the different facilities and uses movement-guiding surface material.
The doors in the customer service point stand out clearly. The glass doors have contrast markings.
The waiting room of the customer service point has a queue number system and seats.
The customer service point has a fixed induction loop marked with the appropriate international symbol.
The customer service point has an accessible toilet on floor 1.

The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
The route to the entrance is guided, smooth and sufficiently wide and illuminated.
The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
The doors connected to the entrance stand out clearly and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with an opening button.
The customer service point is on the same floor as this entrance.

Text edited by: City of Helsinki, Urban Environment Division

Updated: 12/5/2026