The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
The route to the entrance is guided, smooth and sufficiently wide and illuminated and it uses movement-guiding surface material.
The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
The doors connected to the entrance stand out clearly and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a motion sensor.
The customer service point is located on floor 4.
For moving around, there is a lift, which can hold a wheelchair; the door opens automatically. The floor numbers in the lift can be felt with fingers. The button for the exit floor stands out from the other buttons. (The minimum dimensions for an accessible lift are width 1.1 m and depth 1.4 m.)
The customer service point has directions to the different facilities and uses movement-guiding surface material.
The doors in the customer service point stand out clearly. The glass doors have contrast markings.
The waiting room of the customer service point has a queue number system and seats.
The customer service point has a portable induction loop.
The customer service point has a toilet marked as accessible on the same floor. One or both sides of the toilet seat lack a support rail.
Text edited by: City of Helsinki, The Social Services, Health Care and Rescue Services Division
Updated: 12/5/2026
Basic information
Responsible for the service
City of Helsinki, The Social Services, Health Care and Rescue Services Division