The route to the entrance is guided, smooth and sufficiently wide and illuminated.
The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
The doors connected to the entrance stand out clearly. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door is heavy or otherwise hard to open.
The entrance has thresholds over 2 cm high.
The customer service point has two floors.
For moving around, there is a lift, which can hold a wheelchair that is difficult to perceive; the door opens easily manually. The floor numbers in the lift cannot be felt with fingers. (The minimum dimensions for an accessible lift are width 1.1 m and depth 1.4 m.)
The doors in the facility stand out clearly.
The facility has a toilet marked as accessible on the entrance floor. One or both sides of the toilet seat lack a support rail.
A second toilet marked as accessible is located on floor 0.