The route to the entrance is smooth and sufficiently wide and illuminated.
The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
The doors connected to the entrance stand out clearly. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door is heavy or otherwise hard to open.
The entrance has thresholds over 2 cm high.
The foyer is cramped.
The customer service point is on the entrance floor.
The customer service point has thresholds over 2 cm high.
The doors in the customer service point stand out clearly.
The waiting room of the customer service point has no queue number system. The customers wait standing up.
The customer service point has a toilet marked as accessible on the same floor. The toilet door cannot be easily opened and closed.