The route to the entrance is smooth and sufficiently wide.
The entrance stands out clearly. There is a canopy above the entrance.
The doors connected to the entrance stand out clearly. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door is heavy or otherwise hard to open.
The entrance has thresholds over 2 cm high.
The customer service point has two floors.
For moving around, there is a lift, which can hold a wheelchair; the door is heavy. The floor numbers in the lift can be felt with fingers. (The minimum dimensions for an accessible lift are width 1.1 m and depth 1.4 m.)
The facility has thresholds over 2 cm high.
The doors in the facility are hard to perceive.
The facility has an accessible toilet on the entrance floor.