The route to the entrance is smooth and sufficiently wide.
The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
The doors connected to the entrance stand out clearly and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door is heavy or otherwise hard to open.
The entrance has thresholds over 2 cm high.
The customer service point is on the same floor as the entrance.
The doors in the customer service point stand out clearly. The glass doors have contrast markings.
The customer service point has a toilet marked as accessible on the same floor. The toilet does not have sufficient room for a wheelchair. One or both sides of the toilet seat lack a support rail.