City of Helsinki, The Social Services, Health Care and Rescue Services Division

Helsinki assistive device services

Service location

You can borrow the most common assistive devices without an appointment.

Book an appointment for the fitting of a personal assistive device or assistive device maintenance by calling our customer service during the opening hours. We have a call-back service. If we cannot take your call right away, we will call you back as soon as possible.

Urgent maintenance related to the safety of using wheelc ...

Visiting address

Ruosilantie 18
00390 Helsinki

Show service location on the map

Show the route here

Service hours

Open

Monday-Tuesday 9.00–15.00

Wednesday 10.00–17.00

Thursday 9.00–15.00

Friday 9.00–14.00

Exceptional service hours

14/5/2026 Exceptionally closed

Closed

19/6/2026 Exceptionally closed

Closed

24/12/2026 Exceptionally closed

Closed

25/12/2026 Exceptionally closed

Closed

31/12/2026 Exceptionally closed

Closed

1/1/2027 Exceptionally closed

Closed

6/1/2027 Exceptionally closed

Closed

Other contact details

E-mail

sotepe.apuvalinepalvelut@hel.fiOpens in a new window.

Telephone number

+358 931047589

Postal address

P.O.Box 39660
00099 Helsingin Kaupunki

Website

https://www.hel.fi/en/health-and-social-services/health-care/rehabilitation-and-therapies/assistive-device-services

Accessibility information

The customer service point is located on floor 1.
For moving around, there is a lift, which can hold a wheelchair; the door opens automatically. The floor numbers in the lift can be felt with fingers. The button for the exit floor stands out from the other buttons. (The minimum dimensions for an accessible lift are width 1.1 m and depth 1.4 m.)
The doors in the customer service point stand out clearly. The glass doors have contrast markings.
The waiting room of the customer service point has a queue number system and seats.
The customer service point has an accessible toilet on floor 1.

The 3 accessible parking spaces are located outdoors under 10 m from the entrance. The width of the parking spaces is at least 3.6 m.
The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
The route to the entrance is guided, smooth and sufficiently wide.
The entrance is located in a recess and is illuminated.
The doors connected to the entrance are hard to perceive and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a motion sensor.
The customer service point is on the same floor as this entrance.

Services

Text edited by: City of Helsinki, The Social Services, Health Care and Rescue Services Division

Updated: 11/5/2026

Helsinki assistive device services

Visiting address

Service hours

Exceptional service hours

Other contact details

E-mail

Telephone number

Postal address

Website

Accessibility information

Services

Basic information

Responsible for the service

Area

Available languages