The route to the entrance is smooth and sufficiently wide.
The passage has a spiral staircase, with handrails on one side.
The entrance is hard to perceive but illuminated
The doors connected to the entrance are hard to perceive. The door is heavy or otherwise hard to open.
The entrance has thresholds over 2 cm high.
The customer service point is located on floor 3.
For moving around, there is a lift cramped for wheelchair users, with little room in front of it; the door is heavy. The floor numbers in the lift cannot be felt with fingers. The button for the exit floor stands out from the other buttons. (The minimum dimensions for an accessible lift are width 1.1 m and depth 1.4 m.)
The customer service point has thresholds over 2 cm high.
The doors in the customer service point stand out clearly.