City of Helsinki Register Office

Service location

The City of Helsinki has a single shared Register Office for the entire city. The Register Office receives documents addressed to the city and provides information on the processing phases of pending administrative matters and decisions throughout the process.

Visiting address

Pohjoisesplanadi 11–13
00170 Helsinki

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Service hours

Open

Monday-Friday 9.00–15.00

Other contact details

E-mail

helsinki.kirjaamo@hel.fiOpens in a new window.

Telephone number

+358 931013700

Postal address

P.O.Box 10
00099 Helsingin Kaupunki

Website

https://www.hel.fi/en/decision-making/contact-the-city-of-helsinki/register-office

Accessibility information

The customer service point is located on floor 1.
Please ask a staff member to use the lift, as it cannot be used without a key.
For moving around, there is a lift, which can hold a wheelchair; the door opens with an access control key. The floor numbers in the lift can be felt with fingers. The button for the exit floor stands out from the other buttons. (The minimum dimensions for an accessible lift are width 1.1 m and depth 1.4 m.)
The doors in the customer service point are hard to perceive.
The waiting room of the customer service point has no queue number system. The waiting room has chairs.

Services

Text edited by: City of Helsinki

Updated: 21/4/2026