Individual customers can book an appointment with a Kela specialist by phone and at service points. During their booked appointment, the customer gets one-on-one service tailored to their specific needs. Booked appointments are intended especially for customers who need one due to their circumstances or complex service needs. Kela can also book an interpreter for the customer to help them during t ...
If you are an individual customer, read more on the kela.fi website at www.kela.fi/submit-a-call-request.
If you represent a partner organisation, read more on the kela.fi website at www.kela.fi/yhteistyokumppanit-asiakaspalvelu (in Finnish). The site contains information for example on how to add your organisation’s business ID (Y-tunnus) into the register for Kela’s appointment booking system.
Kela’s employees and partner organisations can use Kela’s appointment booking system to book an appointment for a customer. Kela’s employees can book an appointment for the customer either with phone customer service or at a service point. Partner organisations can book an appointment for the customer with phone customer service.