You may submit documents addressed to the city, requests for information, and other enquiries to the registry office. The registry office forwards your message to the appropriate authority, ensures that matters related to decision-making are registered in the case management system, and provides information on the progress of the processing of cases.
You can request documents electronically, by telephone, or by visiting the office in question.
You may contact the registry office preferably by phone, email, or letter. In‑person visits should be arranged in advance.
As a rule, all official activities and their documentation are public. This means that all official documents are public unless otherwise provided in the law. If a document is kept secret, the authority concerned must justify its decision not to make the document public. Moreover, every individual has mainly the right to access documents pertaining to themselves even if they were ordered to be kept secret by law.
The authorities must organise the documents administration so that citizens have easy access to the documents and the information contained in them. As part of the documents and information service, the documents administration keeps documents available to the public and assists in the use of the archives.