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Responsible for the service Vantaa city

Digital support

  • Service
  • Vantaa
  • Public service

Digital support means support for the use of electronic services, online services and widely used applications.

Vantaa provides support for the use of online services and digital devices. Advice and guidance is provided by public operators and organisations.

The purpose of digital support services is to help you use electronic services and devices independently and safely. The service content can vary from user guidance to application installation and deployment. Each operator providing digital support determines the type of digital support it offers.

Digital support can be provided face to face or remotely, for example, by phone or chat. Visit the digital support provider's website to see what kind of digital support it offers.

Services provided by the city and organisations are free of charge.

Background information

Digital support providers can provide guidance and help on the use of a computer, mobile phone, tablet computer or other mobile device as well as on the use of electronic services. The support can include courses on the use of devices or services, guidance events or one-on-one help. The digital support provider determines what kind of help it will provide and how they will provide it. Digital support is provided on a case-by-case basis on the customer’s own device or on the digital support provider’s device. You can contact digital support providers online, by phone or by visiting their service point.

A support provider can give guidance on how to use digital services, how to find services and on the basic use of devices. Digital support does not usually include the repair of faulty devices. The person providing support cannot use a service on your behalf or handle, for example, the banking or other codes needed for using the service. Do not give your banking or other codes to the person assisting you.

Support can be provided, for example, by customer service points, joint service points, adult colleges and adult education centres, libraries, peer group guides, associations, organisations or companies. Digital support may also be referred to as digital guidance or digital services guidance.

Basic information

The service is provided byVantaa city
Responsible for the serviceVantaa city
Area Vantaa
Available languagesFinnish, Swedish, English
Text edited by: Vantaa city
Updated: 23/5/2022