Go directly to contents.
Responsible for the service Finnish Customs

Customs Information Service for businesses

  • Service
  • Nationwide
  • Public service

Customs offers each customer group support and guidance in their customs transactions.

Customs helps customers by offering

  • basic guidance
  • business information services and authorisations guidance and
  • customer training.

In basic guidance, we help importers and exporters who are considering starting or diversifying import or export activities.

Business information services is a free service for Customs key and Customs+ customers that provides advice and ensures the maintenance of business customers' customs competence and the review of service needs. Business information services help companies to map and find out the most efficient ways in which the company can handle its customs operations, for example by using electronic Message exchange.

General basic guidance is free of charge. Customer training tailored separately for a company is subject to a fee.

Support for customs declarations provides guidance in the filing of electronic customs declarations, including the content of the declarations, error messages, downtime and fallback procedures.

Do the following

You can contact Customs Information Service by phone.

You can contact online declaration support by calling the service number.

If you are unable to contact by phone, chatbot or chat, you can send your question to the registry office by mail or email. You can also submit the question to the nearest Customs office with customer service for delivery to the registry office.

To whom and on what terms

The service is free of charge.

Basic information

The service is provided byFinnish Customs
Responsible for the serviceFinnish Customs
Area Whole Finland
Available languagesFinnish, Swedish
Text edited by: Finnish Customs
Updated: 3/5/2021