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Customer assistance for the elderly

  • Service
  • 11 municipalities
  • Public service

Customer assistance for the elderly provides guidance, counselling and service needs assessment. Customer assistance is free of charge.

Customer assistance helps you find and receive the services suitable for your situation. You can get information on e.g.

  • promoting your wellbeing
  • early support services
  • support services provided at home
  • home care
  • housing services and
  • informal care.

Th ...

Do the following

Contact the Ensilinja helpline for the elderly if you need information and counselling.

We will study your situation and need for help. A service coordinator will provide counselling and guidance on the right service. They will also give you the related contact information and additional information on eligibility for various services and their fees.

If you are worried about an elderly person or their family, you can file a notification of support needs.

Information on all service channels is not available in your chosen language. Change the language of the site to receive information on service channels in other languages.

Background information

Act on Supporting the Functional Capacity of the Older Population and on Social and Health Services for Older Persons

The service is provided by

The Wellbeing Services County of Kanta-Häme

Responsible for the service

The Wellbeing Services County of Kanta-Häme
Text edited by: The Wellbeing Services County of Kanta-Häme
Updated: 11/3/2026