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Accessibility of the Suomi.fi Messages online service

This accessibility statement explains how well the Suomi.fi Messages online service complies with the Act on the Provision of Digital Services, what shortcomings there are in the accessibility of the website and how you can give us feedback on accessibility problems.

The Digital and Population Data Services Agency is responsible for this online service. We want as many users as possible to be able to access our digital services. We take accessibility into account in the development of digital services.

How accessible is the website?

This online service largely meets the A and AA level accessibility criteria required by law (WCAG criteria 2.1). The online service has some shortcomings in accessibility, which are described in more detail below.

Did you notice any gaps in accessibility?

We are constantly striving to improve the accessibility of the online service. If you observe any issues that are not described on this page, please let us know and we will do our best to fix any shortcomings. We will respond to requests and comments as soon as possible, but no later than within two weeks.

You can contact us by sending an email to saavutettavuus(at)dvv.fi.

Accessibility monitoring

Finnish Transport and Communications Agency Traficom monitors the implementation of accessibility requirements. If you are not satisfied with the response you have received or you do not receive a response at all within two weeks, you can give feedback to the Traficom. The website of the Traficom provides detailed information on how to file a complaint and how the matter will be processed.

Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
www.webaccessibility.fiOpens in a new window.
saavutettavuus@traficom.fi
Telephone (switchboard) 029 534 5000

More detailed information on technical accessibility

The Suomi.fi Messages online service is not yet fully accessible.

Content or features that are not yet accessible

  • The programmatic structure of the menu is partially inadequate, which may cause problems for users of some assistive devices. (WCAG 1.3.1) 
  • The screen reader does not report when the maximum length of a message has been exceeded. (WCAG 4.1.3) 
  • Disabled send buttons on forms are not clearly explained to users. The buttons are activated when all inadequately completed fields have been completed. (WCAG 3.3.1) 
  • The keyboard focus moves illogically when responding to a previous message. (WCAG 2.4.3) 
  • Some error messages have an incorrect programmatic role. (WCAG 1.3.1) 
  • An attachment added to a message cannot be read or deleted with all assistive devices. (WCAG 1.3.1) 
  • Keyboard focus does not always move correctly to the dialogue box for changing the service role. (WCAG 2.4.3)  

Efforts will be made to correct the shortcomings listed here during 2027. 

How have we tested accessibility?

The observations in this accessibility statement are based on an assessment carried out by the Digital and Population Data Services Agency’s accessibility expert to determine whether the online service meets the statutory requirements. 


The online service was published on 15 December 2017.

This statement was prepared on 11 September 2020.

The statement was last updated on 18 September 2026.

Act on the Provision of Digital Services (306/2019) (in Finnish and Swedish)Opens in a new window.

Accessibility Requirements website (in Finnish and Swedish)Opens in a new window.