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Accessibility of the Suomi.fi Messages online service

This accessibility statement explains how well the Suomi.fi Messages online service complies with the Act on the Provision of Digital Services, what shortcomings there are in the accessibility of the website and how you can give us feedback on accessibility problems.

The Digital and Population Data Services Agency is responsible for this online service. We want as many users as possible to be able to access our digital services. We take accessibility into account in the development of digital services.

How accessible is the website?

This online service largely meets the A and AA level accessibility criteria required by law (WCAG criteria 2.1). The online service has some shortcomings in accessibility, which are described in more detail below.

Did you notice any gaps in accessibility?

We are constantly striving to improve the accessibility of the online service. If you observe any issues that are not described on this page, please let us know and we will do our best to fix any shortcomings. We will respond to requests and comments as soon as possible, but no later than within two weeks.

You can contact us by sending an email to saavutettavuus(at)dvv.fi.

Accessibility monitoring

The Regional State Administrative Agency for Southern Finland monitors the implementation of accessibility requirements. If you are not satisfied with the response you have received or you do not receive a response at all within two weeks, you can give feedback to the Regional State Administrative Agency for Southern Finland. The website of the Regional State Administrative Agency for Southern Finland provides detailed information on how to file a complaint and how the matter will be processed.

Regional State Administrative Agency for Southern Finland

Accessibility Monitoring Unit

Accessibility Requirements website (in Finnish and Swedish)

saavutettavuus(at)avi.fi

Telephone (switchboard) +358 295 016 000

More detailed information on technical accessibility

The online service is not yet fully accessible.

Content or features that are not yet accessible

  • Some of the colour combinations do not meet the minimum colour contrast requirement. (WCAG 1.4.3)
  • There are certain link texts which are inaccurate and undescriptive. (WCAG 2.4.4)
  • There is no keyboard access to changing the status of certain checkboxes. (WCAG 2.1.1) 
  • There are some inconsistencies in the focus order and the location of the focus. (WCAG 1.3.2, 2.4.3)  
  • The time limit is not announced via assistive technologies and is not controllable by the user. (WCAG 2.2.1)
  • Certain user interface components are not programmatically determinable. For example, adding multiple attachments is not possible based on the functionality made available by assistive technologies. Assistive technologies do not announce when there is an attached file in a message. When composing a new message, some of the instructions are read in English. (WCAG 1.3.1, 4.1.2)  
  • Certain status messages are not programmatically available. For example, assistive technologies are not able to provide confirmation on adding or removing an attachment. (WCAG 4.1.3)

An effort will be made to correct the shortcomings listed in this statement during 2020.

How have we tested accessibility?

The observations in this accessibility statement are based on a third-party assessment of whether the online service meets legal requirements.


The online service was published on 15 December 2017.

This statement was prepared on 18 September 2020.

The statement was last updated on 18 September 2020.

Act on the Provision of Digital Services (306/2019) (in Finnish and Swedish)

Accessibility Requirements website (in Finnish and Swedish)