suomi.fi
Go directly to contents.

Accessibility of the Suomi.fi Messages online service

This accessibility statement explains how well the Suomi.fi Messages online service complies with the Act on the Provision of Digital Services, what shortcomings there are in the accessibility of the website and how you can give us feedback on accessibility problems.

The Digital and Population Data Services Agency is responsible for this online service. We want as many users as possible to be able to access our digital services. We take accessibility into account in the development of digital services.

How accessible is the website?

This online service largely meets the A and AA level accessibility criteria required by law (WCAG criteria 2.1). The online service has some shortcomings in accessibility, which are described in more detail below.

Did you notice any gaps in accessibility?

We are constantly striving to improve the accessibility of the online service. If you observe any issues that are not described on this page, please let us know and we will do our best to fix any shortcomings. We will respond to requests and comments as soon as possible, but no later than within two weeks.

You can contact us by sending an email to saavutettavuus(at)dvv.fi.

Accessibility monitoring

The Regional State Administrative Agency for Southern Finland monitors the implementation of accessibility requirements. If you are not satisfied with the response you have received or you do not receive a response at all within two weeks, you can give feedback to the Regional State Administrative Agency for Southern Finland. The website of the Regional State Administrative Agency for Southern Finland provides detailed information on how to file a complaint and how the matter will be processed.

Regional State Administrative Agency for Southern Finland

Accessibility Monitoring Unit

Accessibility Requirements website (in Finnish and Swedish)Opens in a new window.

saavutettavuus(at)avi.fi

Telephone (switchboard) +358 295 016 000

More detailed information on technical accessibility

The Suomi.fi Messages online service is not yet fully accessible.

Content or features that are not yet accessible

  • Not all content is presented in text. (WCAG 1.1.1)
  • Not all user interface components are programmatically determined. (WCAG 1.3.1)
  • The cursor focus order and reading sequence is not fully consistent. (WCAG 1.3.2)
  • The online service uses some colour combinations that do not have sufficient contrast. (WCAG 1.4.3)
  • Not all content and functionality can be accessed with a keyboard. A keyboard cannot be used to make or delete a selection in certain check boxes. (WCAG 2.1.1)
  • When some pages open, the cursor is illogically positioned, and the opening of a new viewport is not communicated through assistive technologies. (WCAG 2.4.3)
  • Headings are not descriptive. (WCAG 2.4.6)
  • Focus is not visible in certain user interface elements when using keyboard. (WCAG 2.4.7)
  • Additional instructions are not read through assistive technology. (WCAG 3.3.2)
  • The service contains some unlabelled elements. (WCAG 4.1.1)
  • Some form elements do not have a label that is associated with them programmatically. (WCAG 4.1.2)
  • Not all messages can be found or read programmatically, and a screen reader does not receive information about error messages. (WCAG 4.1.3)

An effort will be made to correct the shortcomings listed in this statement during 2024.

How have we tested accessibility?

The observations in this accessibility statement are based on a development team assessment of whether the online service meets legal requirements.


The online service was published on 15 December 2017.

This statement was prepared on 18 September 2020.

The statement was last updated on 8 September 2023.

Act on the Provision of Digital Services (306/2019) (in Finnish and Swedish)

Accessibility Requirements website (in Finnish and Swedish)Opens in a new window.