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Accessibility of the e-Identification online service

This accessibility statement explains how well the e-Identification online service complies with the Act on the Provision of Digital Services, what shortcomings there are in the accessibility of the website and how you can give us feedback on accessibility problems.

The Digital and Population Data Services Agency is responsible for this online service. We want as many users as possible to be able to access our digital services. We take accessibility into account in the development of digital services.

How accessible is the website?

This online service largely meets the A and AA level accessibility criteria required by law (WCAG criteria 2.1). The online service has some shortcomings in accessibility, which are described in more detail below.

Did you notice any gaps in accessibility?

We are constantly striving to improve the accessibility of the online service. If you observe any issues that are not described on this page, please let us know and we will do our best to fix any shortcomings. We will respond to requests and comments as soon as possible, but no later than within two weeks.

You can contact us by sending an email to saavutettavuus(at)

Accessibility monitoring

The Regional State Administrative Agency for Southern Finland monitors the implementation of accessibility requirements. If you are not satisfied with the response you have received or you do not receive a response at all within two weeks, you can give feedback to the Regional State Administrative Agency for Southern Finland. The website of the Regional State Administrative Agency for Southern Finland provides detailed information on how to file a complaint and how the matter will be processed.

Regional State Administrative Agency for Southern Finland

Accessibility Monitoring Unit

Accessibility Requirements website (in Finnish and Swedish)Opens in a new window.


Telephone (switchboard) +358 295 016 000

More detailed information on technical accessibility

The online service is not yet fully accessible.

Content or features that are not yet accessible

  • Some of the colour combinations do not meet the minimum colour contrast requirement. (WCAG 1.4.3)
  • Keyboard focus is not visible at all or not visible enough in certain user interface elements. (WCAG 2.4.7)
  • Focus order is not logical. On opening some pages the focus is positioned in a random location. Focus is not placed such that assistive technologies are able to announce the new content. (WCAG 1.3.2, 2.4.3)  
  • The time limit is not announced via assistive technologies and is not controllable by the user. (WCAG 2.2.1)
  • The page title is not updated in the Swedish and English versions of the online service. (WCAG 2.4.2)
  • There is no keyboard access to all of the content and functionality.  (WCAG 2.1.1) 
  • The language of the online service has not been marked properly. (WCAG 3.1.1)
  • Certain user interface components are not programmatically determinable. Certain form elements do not have an associated label. Links to identification methods are not grouped and associated with their group heading. (WCAG 1.3.1, 4.1.2)  
  • Certain status messages are not programmatically available. The screen reader is not able to announce error messages. (WCAG 4.1.3)

An effort will be made to correct the shortcomings listed in this statement during 2022.

How have we tested accessibility?

The observations in this accessibility statement are based on a third-party assessment of whether the online service meets legal requirements.

The online service was published on 14 December 2015.

This statement was prepared on 18 September 2020.

The statement was last updated on 11 November 2021.

Act on the Provision of Digital Services (306/2019) (in Finnish and Swedish)Opens in a new window.

Accessibility Requirements website (in Finnish and Swedish)Opens in a new window.