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Accessibility of the mobile application for Suomi.fi Messages

This accessibility statement explains how the Suomi.fi mobile application complies with the Act on the Provision of Digital Services, what shortcomings there are in the accessibility of the mobile application and how you can give us feedback on accessibility issues. 

The Digital and Population Data Services Agency is responsible for this mobile application. The Suomi.fi application is available for Android and iOS mobile phones and tablets. We want as many users as possible to be able to access our digital services. We take accessibility into account in the development of digital services.

How accessible is the mobile application?

The iOS application meets the A and AA level accessibility criteria required by law (WCAG criteria 2.1).

The Android application partly meets the A and AA level accessibility criteria required by law (WCAG criteria 2.1). The mobile application has some shortcomings in accessibility, which are described in more detail below. 

Did you notice any gaps in accessibility? 

We are constantly striving to improve the accessibility of the mobile application. If you observe any issues that are not described on this page, please let us know and we will do our best to fix any shortcomings. We will respond to requests and comments as soon as possible, but no later than within two weeks. 

You can contact us by sending an email to saavutettavuus(at)dvv.fi.

Accessibility monitoring

The Regional State Administrative Agency for Southern Finland monitors the implementation of accessibility requirements. If you are not satisfied with the response you have received or you do not receive a response at all within two weeks, you can give feedback to the Regional State Administrative Agency for Southern Finland. The website of the Regional State Administrative Agency for Southern Finland provides detailed information on how to file a complaint and how the matter will be processed. 

Regional State Administrative Agency for Southern Finland

Accessibility Monitoring Unit

www.saavutettavuusvaatimukset.fi (in Finnish) 

saavutettavuus(at)avi.fi

tel. (switchboard) +358 295 016 000

More detailed information on technical accessibility

The Android mobile application is not yet fully accessible. To be accessible, the following functionalities require that the TalkBack functionality is used. 

  • The keypad cannot be used for certain functionalities (WCAG 2.1.1) 
  • All user interface components are not programmatically understandable, for example, submenus and the list of recipients in a message. (WCAG 1.3.1, 4.1.2).

Content or features that are not yet accessible

  • The language of the mobile application switches into English. In addition, certain components have parts in English even when the language of the application should be Finnish. (WCAG 3.1.1, 3.1.2)

An effort will be made to correct the shortcoming listed in this statement during 2021.

How have we tested accessibility?

The observations in this accessibility statement are based on a third party assessment of whether the online service meets legal requirements.  

The Suomi.fi mobile applications were published in summer 2018. 

This statement was prepared on 5 May 2021.

The statement was last updated on 5 May 2021

Laki digitaalisten palvelujen tarjoamisesta (306/2019) (Act on the Provision of Digital Services, in Finnish) 

Accessibility Requirements website (in Finnish)